Contact Smart Badge Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using Smart Badge or have a suggestion for improvement, don’t hesitate to send us a message! :)
or Email Us - [email protected]

You can create UNLIMITED badges in our app.
You can upload the images which have maximum is 5 MB to the app.
You can upload images which has file types JPG, JPEG, PNG or GIF.

The badge is not activated.

By default, when you successfully create a badge, it is not active. Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

Conflict with your theme

Smart Badge might not be compatible with all themes with the default settings. Please contact with us for help.

Others

If you have checked all the above causes and tried all solutions, but Smart Badge is still not showing up on your store; you can reach out to our support team at [email protected]. We will answer your ticket as soon as possible.

The App use Script Manager to integrate the JavaScript into your storefront. The app does not create, edit or delete any item in your store. After Uninstalling the app, Script automaticaly will remove from your storefront.
Goto your Bigcommerce admin > Advanced Settings > Inventory > Stock level > Stock level display and set the option "Show stock levels".